Dispatch timescales for orders placed after 20th March 2024
Range
|
Delivery Option
|
Delivered in...
|
Delivery Charge
|
| Premium Faux Wood Shutters (UK made) |
Standard |
January 2025 |
£19.99 |
| Essential Faux Wood Shutters (UK made) |
Standard |
January 2025 |
£19.99 |
| Hardwood Shutters |
Standard |
12 - 14 weeks* |
£19.99 |
Any Hardwood orders confirmed after 4th September 2024, will be delivered in the New Year.
Any Essential or Premium Faux Wood orders confirmed after 18th November will be delivered in the New Year.
|
*These timescales are estimates and cannot be guaranteed.
*Please note we are unable to hold deliveries of UK made orders.
|
The timescales apply once your order has been confirmed via the secure link, following your sense-check call with our team. Once your order has completed production and is on its way, we'll keep you posted on its progress by email.
Delivery FAQs
How long does delivery take after dispatch?
Once your order has arrived at our UK dispatch centre it will be collected by our couriers. At this time you will be notified by email to confirm dispatch and to provide a details on how to track your delivery.
You will be sent a dispatch notification and courier tracking details by email in advance of your delivery.
| Delivery Location |
Typical Delivery Time |
Mainland UK
|
1 - 3 working days |
Northern Ireland,
Scottish Highlands & Islands
& Offshore * |
7 - 10 working days |
What should I expect on delivery day?
Deliveries will be made to the outside of your property only, so please ensure that any person receiving the delivery is able to safely carry the boxes indoors without assistance. Weekday delivery slot between 8am and 6pm. Boxes typically weight greater than 10kg each and may be large/bulky depending on the size of the product ordered. They will be delivered to a ground floor location only.
On occasion our delivery partner may have to split your delivery over multiple van loads. We will let you know how many boxes to expect in total on your dispatch notification.
We recommend that you open and check all of the contents of your boxes as soon as possible after delivery. We advise that you do not make arrangements for installation until you are satisfied that your full order is present and correct.
What should I do if my packaging is damaged?
Firstly do not worry if the outer cardboard packaging is damaged, your shutters are wrapped in several layers for protection so it is unlikely that the item inside will be affected. We recommend that you open all boxes as soon as possible to check the products inside.
If you do find any damage to your shutters please email [email protected] and include the name of the item affected, the part affected and a photograph to show the issue. Our customer relations team will be on hand to assist you and organise replacements if required.
What happens if my order is delayed?
If your delivery has been delayed due to an event outside of our direct control then we will do everything we can to ensure that it is dispatched and delivered to you as quickly as possible. However, as our estimated dispatch timescales are only ever given as our best estimate we are unable to provide a discount if your order arrives later than originally expected.
Do you offer international delivery?
From 21/12/2021 we are no longer able to accept orders for delivery to channel islands or Europe.